Aviso de Privacidad

Last updated: 19-November-2024

This Privacy Notice outlines how Utopia Communication Services, Inc., operating as Amigo Doctor, collects, uses, protects, and shares your personal and health information.
As a telemedicine provider with over six years of experience, we are committed to safeguarding patient data in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
By using our website https://amigodoctor.com , accessing our telemedicine services, or interacting with us, you agree to the terms of this Privacy Notice.

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1. Information We Collect
We collect the following types of information to provide you with telemedicine services and to enhance your experience:
a. Personally Identifiable Information (PII):

Full name
Email address
Phone number
Physical address
Date of birth
Gender

b. Protected Health Information (PHI):

Medical history, including diagnoses, treatments, and prescriptions.
Health insurance information for billing and claims.
Contact information to send appointment reminders, health updates, or follow-ups.

c. Technical Information:

IP address and geolocation data.
Device and browser information.
Browsing activity on our website.

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2. How We Use Your Information
We use the information we collect for the following purposes:
a. Provision of Telemedicine Services:

Facilitate virtual consultations and coordinate personalized healthcare.
Process medical appointments, prescriptions, laboratory results, and referrals.

b. Communications:

Send appointment reminders, updates regarding prescriptions, and test results.
Notify you of changes to our services or new health-related features and promotions.

c. Compliance with Legal Requirements:

Fulfill our obligations under HIPAA and other healthcare regulations.
Report public health issues, such as infectious diseases, as required by law.

d. Security and Platform Improvement:

Monitor website usage and enhance user experience.
Protect your information against unauthorized access and breaches.

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3. How We Share Your Information
Your information is shared only as necessary and in strict compliance with HIPAA regulations:
a. With Healthcare Service Providers:

Pharmacies to manage prescriptions and refills.
Laboratories to process medical tests and send results.
Health insurers to facilitate claims and payments.

b. With Technology Partners:

Service providers who help us maintain the security and functionality of our platform.
Systems used for secure data storage and transmission.

c. With Your Explicit Consent:

We will only share your information with third parties for non-standard purposes if you provide explicit authorization.

d. For Legal and Regulatory Compliance:

To comply with subpoenas, court orders, or audits.
To report health information to public health agencies if required.

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4. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your PII and PHI. These measures include:

Data Encryption: All sensitive information is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to your information.
Audit Logs: We maintain logs to monitor access and changes to your data.

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

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5. Your Rights Under HIPAA
As a patient, you have the following rights regarding your Protected Health Information:
a. Access and Copies:

You may request a copy of your PHI.

b. Corrections:

You may request corrections if your PHI is inaccurate or incomplete.

c. Restrict Disclosures:

You may request limitations on how we use or disclose your information.

d. Confidential Communications:

You can request that we contact you using specific methods, such as encrypted messages or alternate email addresses.

e. Revoke Consent:

You can revoke your consent for the use or disclosure of your information, except where we have already acted based on prior consent.

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6. Retention and Storage of Data
We retain your personal and health information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

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7. Contact Information If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us through the following channels:

Website: https://amigodoctor.com
Email: info@amigodoctor-s0ukioi1ox.live-website.com
WhatsApp: https://wa.me/13853404013

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8. Changes to This Privacy Notice
We reserve the right to modify this Privacy Notice at any time. Updates will be posted on our website, and the new version will take effect immediately. We encourage you to review this Notice regularly.

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Acknowledgment and Agreement By using our services, you acknowledge that you have read and understood this Privacy Notice and agree to the collection, use, and sharing of your information as described herein.
Utopia Communication Services, Inc. (Amigo Doctor) remains committed to protecting your privacy and ensuring the confidentiality and security